Refund & Cancellation Policy
Last updated: 22 July 2026 · Applies to BabyPhone.online Plus subscriptions
The short version: cancel anytime with one click — it's as easy as subscribing. Within the first 14 days you get your money back, no questions asked. After that, cancellation takes effect at the end of your billing period.
1. How to cancel
- Open the customer portal via the "Manage subscription" link in the app (or the link in your payment confirmation email).
- Click "Cancel subscription". That's it — no phone calls, no forms, no retention offers.
You can also cancel by emailing info@babyphone.online from the email address you used at checkout. Cancellation by email is processed within 2 business days and confirmed in writing.
2. 14-day right of withdrawal (EU)
As an EU consumer you have a statutory 14-day right of withdrawal for online purchases. If you cancel within 14 days of your first purchase, we refund the full amount — even if you already used Plus features. Refunds are issued to your original payment method within 14 days of your request.
3. After the first 14 days
- Monthly plans: cancellation stops the next renewal. You keep Plus until the end of the paid month; no partial refunds for the remaining days.
- Yearly plans: cancellation stops the next renewal. You keep Plus until the end of the paid year. If you prefer, you can instead request a pro-rata refund of the unused full months.
4. When we always refund
- If a paid feature was permanently unavailable or materially broken and we could not fix it within a reasonable time.
- If we discontinue Plus or a core Plus feature: pro-rata refund of the remaining period, automatically.
- If you were charged in error (e.g. double charge): full refund of the erroneous charge.
5. Questions
Anything unclear, or does your situation not fit the cases above? Email info@babyphone.online — a real person reads it, and we'd rather refund than argue.